Welcome to Trust & Safety at Opendoor
Trust and safety are a top priority at Opendoor. If you should feel safe anywhere, it’s in a home— and we want you to feel protected and comfortable in each and every home you visit with Opendoor. Working to keep our home visitors and agents safe is one of the most important things we do every day at Opendoor.
An average of
1000+
home visitors and agents view our homes every day*
Here’s how we do it
We aim to provide a world-class home viewing experience for the tens of thousands of buyers who visit Opendoor homes each month. It all starts with a strong foundation that begins at the front door and continues throughout the entire home visit.
We implement a Visitor Code of Conduct
Home access isn’t granted until users accept our Visitor Code of Conduct. It includes important principles like following the law, being mindful of neighbors, and more.
Code of Conduct
We use Secure Accounts
In order to access one of our homes, we request that you provide your email, phone number, and physical address. Next, we verify your phone number. In some instances, we enable identity verification, in which case you'll scan the front and back of your state-issued driver’s license or identification card.
We have in-app safety messaging
We implemented in-app safety messaging to let visitors know if there’s something they should keep an eye out for in a particular home, like a pool. We also do our best to let visitors know if another visitor is already inside a home they’ve just unlocked. As always, if you see something out of the ordinary, please let us know by contacting our support team.
1-888-352-7075
We have a coordinated incident response team.
Our Trust & Safety team is continuously taking steps to keep our homes safe and prevent unauthorized access or use. We combine proprietary technology, customer experience advocates, and Trust & Safety team members to stand by to detect, assess and address any in-home issues. We continuously invest in safety with:
Custom monitoring systems
Our security technology monitors each home, lets us know when a home is left unsecured and helps us respond to any out-of-the-ordinary situation.
Front-line human support
Our expert customer support team is available by phone during all open house hours, which are between 6 AM and 9 PM.
Nightly patrol
If we’ve received reports of safety issues, we place a home on a nightly patrol route conducted by a trusted national security company.
Real Estate Safety
In 2014, we set out to radically simplify the way homes are bought and sold—and, in addition to helping our customers easily move on to their next chapters, we’re also happy to provide guidance to folks newly navigating the real estate space.
Open House Safety Tips
Any time you’re touring a home with Opendoor, you’ll want to do a few things:
- Research the neighborhoods you’ll be visiting ahead of time to get familiar with their nuances.
- Let your friends and family know which homes you’ll be visiting and make sure you’re aware of your surroundings while touring a new area.
- Keep your mobile phone with you during your home tour. You’ll need it to access our homes or to get in touch with us for any questions.
- If you ever see something concerning at one of our homes, first ensure your own safety and then let us know so that we can address it.
- Lastly, the National Association of Realtors offers these Safety Tips for agents, and we agree.
If you ever believe that you are in immediate danger, don’t hesitate to dial 9-1-1 for local emergency response.
Avoiding Rental Fraud
Rental scams are an unfortunate and growing trend that can cost victims hundreds, if not thousands of dollars. Scammers often advertise properties that don’t exist or aren’t available to rent to trick people into sending them money.
Opendoor-owned properties are never available for rent. We place watermarks on our home listing photos (in markets permitted to do so) so you know you're visiting a legitimate Opendoor home for sale. Additionally, we always place "this home is not for rent" signage at our homes to help you easily identify authentic Opendoor properties.
If you have been involved in a rental scam involving an Opendoor-owned property please let us know by completing this form.
Report a rental scam
Tips to avoid falling victim to a rental scam include:
- Run address searches to see if the home is listed for sale on real estate websites. A for-sale home typically is not available for rent.
- Be sure to meet the broker or landlord advertising it in person.
- Never pay or sign a lease before you tour the property and beware when the broker or landlord asks for payments to be wired or in cash.
- Research the neighborhood and get to know the going monthly rental rates. If the listing looks “too good to be true” - a beautiful home at a very low price - it probably is.
Several federal agencies have also put together additional resources on rental scams:
Avoiding Recruitment Scams
Recruitment scams are a new and growing trend. Scammers often say they work at the company and are hiring for opportunities to convince people to provide personal information and even payment for work tools or materials. They sometimes have social profiles, websites, job descriptions, offer training and/or have offer letters that look legitimate.
Please be advised: Opendoor roles will be posted on our Career site. We use recruiting agencies or contractors at times but they will have you interview with Opendoor employees before an offer is extended to you. All employees have an @opendoor.com email alias. If you have concerns about the legitimacy of a role please reach out to openrole-verification@opendoor.com to check in with our recruiting team.
Tips to avoid employment scams
- If someone reaches out to you directly on social media (Facebook, Instagram, Snapchat, etc) be wary.
- The interview process will include a conversation with an Opendoor employee verified by their Opendoor email alias.
- For communication we use phone calls, Google Meet or Zoom.
- Opendoor will not ask you for money, financial information or sensitive personal information during the interview process or once you sign the offer.
Contact Us
Do you have a question or need to report a safety issue? We’re here to help.
If you’re visiting a home using the Opendoor app, you can report any concerns directly in the app at any time or call 1-888-352-7075.
If you ever believe that you are in immediate danger, don’t hesitate to dial 9-1-1 for local emergency response.
You can also visit our Help Center 24/7 for more information.
*Based on Opendoor home visit data from 1/1/20 to 3/12/20.